FAQ

We have loan auto-renewal but why are some loans not being renewed?

There are many reasons why auto-renewal might not take place:

  • The user does not have a patron role or the role has expired.
  • The user record will expire before the renewal date.
  • The due date is already set to the renewed due date.
  • The patron is inactive.
  • The patron's card has expired.
  • The patron has exceeded the limit of overdue recalls.
  • The patron has exceeded the limit of cash.
  • The item is not renewable.
  • The item has a status that prevents renewal.
  • The item renew period has been exceeded.
  • Renewing the loan conflicts with a booking request and the due date must be shortened.
  • The item cannot be loaned due to a booking request.
  • The item cannot be renewed due to a request for the item.
  • The auto-renewal rule is set to false.
  • A general error caused the renewal failure.

 

One option is to check the item in, and then back out again. This starts the loan over as a new loan.

Another option is to push the due date forward into the future for a ‘final date’ when the item will be due, and allow no further renewals.

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Answered By:
Alevtina Verbovetskaya
Last Updated:
2025-05-05
Views:
32
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