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Latest FAQ

Is our circulation data from Aleph gone forever?
Last Updated: 2026-10-29 |
Topics:
- Analytics
- Fulfillment
|
Views: 82

Alma FAQs

How do I prepare for fiscal year rollover?
Last Updated: 2026-10-18 |
Topics:
- Acquisitions
- Best Practice
|
Views: 337
How long can I stay signed in to library systems before my session times out?
Last Updated: 2026-10-02 |
Topics:
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Views: 8
How do I fill out the new Software, Library Subscription, Rental & Lease Questionnaire and Form for library requisitions?
Last Updated: 2026-09-22 |
Topics:
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Views: 102
How do I start a new requisition using the "Software, Library Subscriptions, Rental and Lease Questionnaire" form?
Last Updated: 2026-09-22 |
Topics:
- Acquisitions
- Best Practice
|
Views: 125
What is the the Knowledge Acceleration Program?
Last Updated: 2026-09-16 |
Topics:
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Views: 39

more Acquisitions →

Why are there two process types on the item page in Alma?
Last Updated: 2026-10-09 |
Topics:
- Resource Management
|
Views: 29
How do I track items that are being searched?
Last Updated: 2026-10-09 |
Topics:
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Views: 99
What do I select when Alma asks me to choose my current desk/department?
Last Updated: 2026-10-08 |
Topics:
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Views: 8
How do I merge bib records?
Last Updated: 2026-10-01 |
Topics:
- Resource Management
|
Views: 111
How does Alma merge bib records?
Last Updated: 2026-10-01 |
Topics:
- Resource Management
|
Views: 55

more Cataloging →

Why does OneSearch show Loanable for items that are not loanable?
Last Updated: 2026-10-21 |
Topics:
- Discovery
- Fulfillment
|
Views: 5
How long can I stay signed in to library systems before my session times out?
Last Updated: 2026-10-02 |
Topics:
|
Views: 8
Why is the cover image missing or incorrect for a title in OneSearch?
Last Updated: 2026-09-20 |
Topics:
- Discovery
|
Views: 12
What is the the Knowledge Acceleration Program?
Last Updated: 2026-09-16 |
Topics:
|
Views: 39
How do I add a Cloud App in Alma?
Last Updated: 2026-09-11 |
Topics:
|
Views: 38

more Discovery →

How long can I stay signed in to library systems before my session times out?
Last Updated: 2026-10-02 |
Topics:
|
Views: 8
What is the the Knowledge Acceleration Program?
Last Updated: 2026-09-16 |
Topics:
|
Views: 39
How do I add a Cloud App in Alma?
Last Updated: 2026-09-11 |
Topics:
|
Views: 38
How do I relink portfolios and orders for single e-book titles?
Last Updated: 2026-08-17 |
Topics:
|
Views: 96
How do I opt in to or out of new Alma features?
Last Updated: 2026-08-12 |
Topics:
|
Views: 162

more E-Resources →

Is our circulation data from Aleph gone forever?
Last Updated: 2026-10-29 |
Topics:
- Analytics
- Fulfillment
|
Views: 82
What is the difference between in-house loans and not-in-house loans?
Last Updated: 2026-10-29 |
Topics:
- Analytics
- Fulfillment
|
Views: 93
Why does OneSearch show Loanable for items that are not loanable?
Last Updated: 2026-10-21 |
Topics:
- Discovery
- Fulfillment
|
Views: 5
How do I track items that are being searched?
Last Updated: 2026-10-09 |
Topics:
|
Views: 99
Why can't I see fulfillment menu options like Manage Patron Services and Return Items?
Last Updated: 2026-10-08 |
Topics:
- Fulfillment
|
Views: 81

more Fulfillment →

ArchivesSpace FAQs

How do I restrict access to our ArchivesSpace repository for an employee who has left our archives?
Last Updated: 2026-08-10 |
Topics:
- Archives
|
Views: 12
What is the difference between a Resource Record and an Accession Record in ArchivesSpace? Do you need to use both?
Last Updated: 2026-08-10 |
Topics:
- Archives
|
Views: 15
What records/functions are shared across CUNY repositories in CUNY's ArchivesSpace implementation?
Last Updated: 2026-08-10 |
Topics:
- Archives
|
Views: 19

more ArchivesSpace →

EZproxy FAQs

How long can I stay signed in to library systems before my session times out?
Last Updated: 2026-10-02 |
Topics:
|
Views: 8
What are the campus attributes sent by the identity service provider?
Last Updated: 2025-06-26 |
Topics:
|
Views: 58
What is my library's proxy server URL?
Last Updated: 2025-01-30 |
Topics:
- EZproxy
|
Views: 32
How is access to Ebook Central books managed in the context of the OLS or campus managed EZproxy servers?
Last Updated: 2025-01-29 |
Topics:
- E-Resources
- EZproxy
|
Views: 66
I get the message "400 Bad Request - Request Header or Cookie Too Large" in my browser. What should I do?
Last Updated: 2023-08-25 |
Topics:
- E-Resources
- EZproxy
|
Views: 61

more EZproxy →

Question Form

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Staff in the Office of Library Services (OLS) are here to support CUNY libraries with:

Alma & Primo VE system support
EZproxy access and configuration
ArchivesSpace configuration and support
Documentation and best practices
Workflow optimization
Committee and working group support

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