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Latest Q&A

How do I configure MarcEdit for Alma SRU integration?
Last Updated: 2025-05-08 |
Topics:
- Resource Management
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Views: 0

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What is the difference between closing and canceling a PO line?
Last Updated: 2025-05-06 |
Topics:
- Acquisitions
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Views: 146
Why can't I delete a POL?
Last Updated: 2025-05-06 |
Topics:
- Acquisitions
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Views: 17
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
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Views: 254
Does Alma support serials prediction patterns?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 24
How do I create an order template?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
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Views: 38
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
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Views: 37
How do I prepare for fiscal year rollover?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Best Practice
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Views: 285
I just received an item by mistake. Can I "unreceive" it?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
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Views: 110
What is the difference between "Save and Continue" and "Order Now"?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Best Practice
|
Views: 62
How do I add or remove money from a fund in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
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Views: 87
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
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Views: 70
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
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Views: 125
If a fund was created, why is it not showing up to be used in the ordering process?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
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Views: 49
How do I roll over the fiscal period in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
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Views: 39
How do I create an invoice?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 94
Can I run the OCLC Connexion client on a Mac?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
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Views: 59
Which vendors can be set up for EDI in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 25
How do I edit an order template?
Last Updated: 2025-05-02 |
Topics:
- Acquisitions
|
Views: 17
How can I simplify order types in Alma?
Last Updated: 2025-05-02 |
Topics:
- Acquisitions
- Best Practice
|
Views: 12
How do I set up SUSHI in Alma?
Last Updated: 2025-05-02 |
Topics:
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Views: 117

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How do I configure MarcEdit for Alma SRU integration?
Last Updated: 2025-05-08 |
Topics:
- Resource Management
|
Views: 0
What is the difference between logical and itemized sets?
Last Updated: 2025-05-06 |
Topics:
- Resource Management
|
Views: 31
How do I create local fields in Alma?
Last Updated: 2025-05-06 |
Topics:
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Views: 27
I'd like to place an item into a temporary location. What do I need to do?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- Resource Management
|
Views: 68
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I update my OCLC Connexion Client settings to work with Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 73
How do I format a call number?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Resource Management
|
Views: 49
Does Alma support serials prediction patterns?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 24
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
|
Views: 37
I have a lot of items to enter in Alma. Can I batch load them?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
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Views: 32
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2025-05-05 |
Topics:
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Views: 209
How do I copy shared rules for use in my IZ?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
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Views: 24
What authority work is done at CUNY?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Resource Management
|
Views: 31
How do I delete items in Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 135
How do I merge bib records?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 69
I just received an item by mistake. Can I "unreceive" it?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 110
Can I view things that have been deleted in Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 59
How do I view changes made to bibliographic records?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 56
How do I revert to a previous version of a bibliographic record?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 12
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
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Views: 70

more...

How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I highlight a set of titles in a collection in OneSearch?
Last Updated: 2025-05-05 |
Topics:
- Discovery
|
Views: 120
Which bibliographic fields are indexed in Primo VE ("OneSearch")?
Last Updated: 2025-05-05 |
Topics:
- Discovery
|
Views: 26
Why aren't my newspapers showing up in OneSearch?
Last Updated: 2025-05-05 |
Topics:
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Views: 24
How are material types and resource types calculated in Alma and OneSearch?
Last Updated: 2025-05-02 |
Topics:
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Views: 19
What is the status of the job I ran in Alma?
Last Updated: 2025-05-02 |
Topics:
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Views: 7
How do I report e-resource problems to Ex Libris?
Last Updated: 2025-04-14 |
Topics:
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Views: 57
How are bibliographic fields indexed and displayed across Alma, Analytics, and Primo VE (OneSearch) at CUNY?
Last Updated: 2025-04-03 |
Topics:
- Discovery
- Resource Management
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Views: 0
What is the OpenURL link resolver for Primo VE?
Last Updated: 2025-03-07 |
Topics:
- Discovery
- E-Resources
|
Views: 449
How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2025-03-07 |
Topics:
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Views: 176
What is the the Knowledge Acceleration Program?
Last Updated: 2025-03-05 |
Topics:
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Views: 15
How can I determine the source of links in the "View Online" section of a OneSearch record?
Last Updated: 2025-03-04 |
Topics:
- Discovery
- E-Resources
|
Views: 5
How do I add OneSearch as a search source in LibGuides?
Last Updated: 2025-03-03 |
Topics:
- Discovery
|
Views: 2
How long does it take for collections activated in CDI to appear in Primo VE?
Last Updated: 2025-02-25 |
Topics:
- Discovery
- E-Resources
|
Views: 41
What is Primo Research Assistant?
Last Updated: 2025-01-13 |
Topics:
- Discovery
- Primo VE
|
Views: 51
Why does it say "Record cannot be displayed" in OneSearch?
Last Updated: 2024-11-18 |
Topics:
- Discovery
|
Views: 2
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
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Views: 111
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
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Views: 148
How do I fix an incorrect Unpaywall Link?
Last Updated: 2024-11-04 |
Topics:
- Discovery
- E-Resources
|
Views: 66
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
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Views: 29

more...

What is the difference between the full text linking methods "Link in Resolver" and "Link in Record" in Primo VE?
Last Updated: 2025-05-06 |
Topics:
- E-Resources
|
Views: 17
How do I create local fields in Alma?
Last Updated: 2025-05-06 |
Topics:
|
Views: 27
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
|
Views: 37
Why aren't my newspapers showing up in OneSearch?
Last Updated: 2025-05-05 |
Topics:
|
Views: 24
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2025-05-05 |
Topics:
|
Views: 209
How do you automatically update your electronic holdings from Elsevier (ScienceDirect)?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
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Views: 56
How do you automatically update your electronic holdings from Wiley?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 10
How do you automatically update your electronic holdings from Taylor & Francis?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 50
How do you automatically update your electronic holdings from Springer?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 35
How do you automatically update your electronic holdings from SAGE?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 8
How do you automatically update your electronic holdings from Ebook Central?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 38
How do you automatically update your electronic holdings from Project MUSE?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 29
How do you automatically update your electronic holdings from Preselect?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 0
How do you automatically update your electronic holdings from Ovid?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 42
How do you automatically update your electronic holdings from JSTOR?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 63
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 70
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 125
How and why should I set up automatic upload of electronic holdings?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 302
How do I set up SUSHI in Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 117

more...

How do I print slips or bills from Alma?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- General Administration
|
Views: 377
I'd like to place an item into a temporary location. What do I need to do?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- Resource Management
|
Views: 68
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I remove a "lost" or "claimed returned" loan status?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 74
What is Alma Mobile App and how do I use it?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 193
Can I check books in and out when Alma is down?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 239
How do I clean up my Expired Hold Shelf?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Fulfillment
|
Views: 97
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 70
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 125
How do you add items to a course reserve reading list?
Last Updated: 2025-05-05 |
Topics:
- Course Reserves
- Fulfillment
|
Views: 111
We have loan auto-renewal but why are some loans not being renewed?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
- Letters/Notices
|
Views: 32
Why can't I see fulfillment menu options like Manage Patron Services and Return Items?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 45
What are the fines and fees in Alma?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 43
How do I change the due date for semester loans?
Last Updated: 2025-05-02 |
Topics:
- Fulfillment
|
Views: 97
How do I troubleshoot loans?
Last Updated: 2025-05-02 |
Topics:
- Fulfillment
|
Views: 164
What are the keyboard shortcuts for Alma?
Last Updated: 2025-05-02 |
Topics:
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Views: 126
What is the status of the job I ran in Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 7
How do I add patrons?
Last Updated: 2025-04-29 |
Topics:
- Fulfillment
- User Management
|
Views: 271
How do I find out the last date an item was checked out?
Last Updated: 2025-04-22 |
Topics:
- Fulfillment
|
Views: 84
How do I waive a fine/fee in Alma?
Last Updated: 2025-04-08 |
Topics:
- Fulfillment
|
Views: 45

more...

Welcome

How can we help?

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The Systems Librarians in the Office of Library Services (OLS) are here to support CUNY libraries with:

Alma & Primo VE system support
EZproxy access and configuration
Documentation and best practices
Workflow optimization
Committee and working group support

Before submitting a ticket, please check our Knowledge Base for existing solutions to common questions. If you don't find what you need, fill out this form and we'll be glad to help!

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