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Latest Q&A

How is access to Ebook Central books managed in the context of the OLS or campus managed EZproxy servers?
Last Updated: 2025-01-29 |
Topics:
- E-Resources
- EZproxy
|
Views: 34

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How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-01-29 |
Topics:
|
Views: 115
How are CUNY schools using reporting codes?
Last Updated: 2025-01-27 |
Topics:
- Acquisitions
- Best Practice
|
Views: 28
How do I opt in to or out of new Alma features?
Last Updated: 2025-01-08 |
Topics:
|
Views: 121
How do I set up SUSHI in Alma?
Last Updated: 2024-11-26 |
Topics:
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Views: 104
How do I view SUSHI reports?
Last Updated: 2024-11-26 |
Topics:
- Acquisitions
- E-Resources
|
Views: 32
Why can't I delete a POL?
Last Updated: 2024-11-25 |
Topics:
- Acquisitions
|
Views: 3
How do I delete a canceled POL?
Last Updated: 2024-11-25 |
Topics:
- Acquisitions
|
Views: 39
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 108
How do I change the fiscal year date after I rollover funds?
Last Updated: 2024-11-07 |
Topics:
- Acquisitions
|
Views: 111
How do I reorder the Acquisition Methods drop-down menu?
Last Updated: 2024-11-07 |
Topics:
- Acquisitions
|
Views: 45
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
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Views: 137
How do I use the Acquisition technical services work order?
Last Updated: 2024-11-07 |
Topics:
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Views: 93
How do I open a case with Ex Libris?
Last Updated: 2024-11-07 |
Topics:
|
Views: 251
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
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Views: 26
What is the status of the job I ran in Alma?
Last Updated: 2024-08-16 |
Topics:
|
Views: 6
How do I put additional charges or discounts on an invoice?
Last Updated: 2024-08-14 |
Topics:
- Acquisitions
|
Views: 19
How do I add or remove money from a fund in Alma?
Last Updated: 2024-08-05 |
Topics:
- Acquisitions
|
Views: 83
What are fund and ledger rules?
Last Updated: 2024-08-05 |
Topics:
- Acquisitions
|
Views: 11
What is the the Knowledge Acceleration Program?
Last Updated: 2024-07-26 |
Topics:
|
Views: 13
How do I manage the strategic textbooks funds in Alma?
Last Updated: 2024-07-18 |
Topics:
- Acquisitions
|
Views: 2

more...

How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-01-29 |
Topics:
|
Views: 115
What happened to the OCLC Connexion browser?
Last Updated: 2025-01-23 |
Topics:
- Resource Management
|
Views: 76
How do I copy shared rules for use in my IZ?
Last Updated: 2025-01-23 |
Topics:
- Resource Management
|
Views: 22
What are local notes and how do I use them?
Last Updated: 2025-01-23 |
Topics:
- Best Practice
- Resource Management
|
Views: 141
How do I prevent OCLC records from having errors with diacritic characters?
Last Updated: 2025-01-16 |
Topics:
- Resource Management
|
Views: 147
How do I overlay a bib record?
Last Updated: 2025-01-15 |
Topics:
- Resource Management
|
Views: 94
How do I opt in to or out of new Alma features?
Last Updated: 2025-01-08 |
Topics:
|
Views: 121
How do I import a bibliographic record in Alma?
Last Updated: 2024-12-09 |
Topics:
- Resource Management
|
Views: 46
Does CUNY have a subscription to Classification Web?
Last Updated: 2024-12-05 |
Topics:
- Resource Management
|
Views: 28
How do I relink holdings to another bibliographic record?
Last Updated: 2024-11-27 |
Topics:
- Resource Management
|
Views: 50
What authority work is done at CUNY?
Last Updated: 2024-11-08 |
Topics:
- Best Practice
- Resource Management
|
Views: 31
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 108
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2024-11-07 |
Topics:
|
Views: 199
I thought we had access to the RDA Toolkit. Why doesn't it recognize me?
Last Updated: 2024-11-07 |
Topics:
- Resource Management
|
Views: 118
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
|
Views: 137
How do I use the Acquisition technical services work order?
Last Updated: 2024-11-07 |
Topics:
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Views: 93
How do I open a case with Ex Libris?
Last Updated: 2024-11-07 |
Topics:
|
Views: 251
Is there a way to automatically fill in the call number field in the holdings record from the bib record?
Last Updated: 2024-11-07 |
Topics:
- Resource Management
|
Views: 38
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
|
Views: 26
How do I update my OCLC Connexion Client settings to work with Alma?
Last Updated: 2024-10-01 |
Topics:
- Resource Management
|
Views: 73

more...

What is Primo Research Assistant?
Last Updated: 2025-01-13 |
Topics:
- Discovery
- Primo VE
|
Views: 28
How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2024-12-18 |
Topics:
|
Views: 165
Why does it say "Record cannot be displayed" in OneSearch?
Last Updated: 2024-11-18 |
Topics:
- Discovery
|
Views: 2
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 108
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
|
Views: 137
How do I open a case with Ex Libris?
Last Updated: 2024-11-07 |
Topics:
|
Views: 251
How do I fix an incorrect Unpaywall Link?
Last Updated: 2024-11-04 |
Topics:
- Discovery
- E-Resources
|
Views: 58
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
|
Views: 26
What is the OpenURL link resolver for Primo VE?
Last Updated: 2024-10-03 |
Topics:
- Discovery
- E-Resources
|
Views: 425
What is the status of the job I ran in Alma?
Last Updated: 2024-08-16 |
Topics:
|
Views: 6
What is a ghost record?
Last Updated: 2024-08-08 |
Topics:
- Discovery
- Resource Management
|
Views: 9
What is the the Knowledge Acceleration Program?
Last Updated: 2024-07-26 |
Topics:
|
Views: 13
Why did the CUNY Libraries disable the dedup and FRBR processes in Alma/Primo VE?
Last Updated: 2024-06-18 |
Topics:
- Discovery
|
Views: 50
How does resource sharing with SUNY work?
Last Updated: 2024-06-04 |
Topics:
|
Views: 750
How do I highlight a set of titles in a collection in OneSearch?
Last Updated: 2024-05-09 |
Topics:
- Discovery
|
Views: 118
How can I determine the source of links in the "View Online" section of a OneSearch record?
Last Updated: 2024-05-07 |
Topics:
- Discovery
- E-Resources
|
Views: 2
What is paging and which CUNY libraries offer it?
Last Updated: 2024-02-07 |
Topics:
- Discovery
- Fulfillment
|
Views: 15
How do I report e-resource problems to Ex Libris?
Last Updated: 2023-11-03 |
Topics:
|
Views: 47
Is there a list of vendor interfaces that allow for openURL link resolvers?
Last Updated: 2023-10-31 |
Topics:
- Discovery
- E-Resources
|
Views: 123
How do I report Alma or Primo VE ("OneSearch") outages?
Last Updated: 2023-10-24 |
Topics:
|
Views: 93

more...

How is access to Ebook Central books managed in the context of the OLS or campus managed EZproxy servers?
Last Updated: 2025-01-29 |
Topics:
- E-Resources
- EZproxy
|
Views: 34
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-01-29 |
Topics:
|
Views: 115
How do I opt in to or out of new Alma features?
Last Updated: 2025-01-08 |
Topics:
|
Views: 121
How do I set up SUSHI in Alma?
Last Updated: 2024-11-26 |
Topics:
|
Views: 104
How do I view SUSHI reports?
Last Updated: 2024-11-26 |
Topics:
- Acquisitions
- E-Resources
|
Views: 32
There are different numbers of titles in the IZ and CZ. How do I sync them up?
Last Updated: 2024-11-08 |
Topics:
- E-Resources
|
Views: 23
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 108
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2024-11-07 |
Topics:
|
Views: 199
How should I handle duplicate orders of ebooks in Alma?
Last Updated: 2024-11-07 |
Topics:
- Best Practice
- E-Resources
|
Views: 88
How do I set up the PubMed link resolver for my library?
Last Updated: 2024-11-07 |
Topics:
- E-Resources
|
Views: 84
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
|
Views: 137
How do I open a case with Ex Libris?
Last Updated: 2024-11-07 |
Topics:
|
Views: 251
How do I fix an incorrect Unpaywall Link?
Last Updated: 2024-11-04 |
Topics:
- Discovery
- E-Resources
|
Views: 58
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
|
Views: 26
How do you automatically update your electronic holdings from Wiley?
Last Updated: 2024-10-10 |
Topics:
- E-Resources
|
Views: 7
What is the OpenURL link resolver for Primo VE?
Last Updated: 2024-10-03 |
Topics:
- Discovery
- E-Resources
|
Views: 425
How do you automatically update your electronic holdings from Preselect?
Last Updated: 2024-08-16 |
Topics:
- Best Practice
- E-Resources
|
Views: 0
How do you automatically update your electronic holdings from JSTOR?
Last Updated: 2024-08-16 |
Topics:
- Best Practice
- E-Resources
|
Views: 61
How do you automatically update your electronic holdings from Ebook Central?
Last Updated: 2024-08-16 |
Topics:
- E-Resources
|
Views: 23
How do you automatically update your electronic holdings from Project MUSE?
Last Updated: 2024-08-16 |
Topics:
- E-Resources
|
Views: 29

more...

How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-01-29 |
Topics:
|
Views: 115
Why can't I see fulfillment menu options like Manage Patron Services and Return Items?
Last Updated: 2025-01-17 |
Topics:
- Fulfillment
|
Views: 44
How do I transfer a patron's requested item to a different pickup location after it's already arrived?
Last Updated: 2025-01-09 |
Topics:
- Fulfillment
|
Views: 31
How do I opt in to or out of new Alma features?
Last Updated: 2025-01-08 |
Topics:
|
Views: 121
How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2024-12-18 |
Topics:
|
Views: 165
How do I print slips or bills from Alma?
Last Updated: 2024-11-07 |
Topics:
- Fulfillment
- General Administration
|
Views: 375
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 108
My library has a self-check machine. How do I get it to work with Alma?
Last Updated: 2024-11-07 |
Topics:
- Fulfillment
|
Views: 25
We want to manage scanning/document delivery requests in Alma, what do we need to know?
Last Updated: 2024-11-07 |
Topics:
- Fulfillment
|
Views: 73
I need to change my library's operating hours. How do I do that?
Last Updated: 2024-11-07 |
Topics:
- Fulfillment
|
Views: 391
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
|
Views: 137
How do I open a case with Ex Libris?
Last Updated: 2024-11-07 |
Topics:
|
Views: 251
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
|
Views: 26
What is Alma Mobile App and how do I use it?
Last Updated: 2024-10-15 |
Topics:
- Fulfillment
|
Views: 192
What is the status of the job I ran in Alma?
Last Updated: 2024-08-16 |
Topics:
|
Views: 6
What is the the Knowledge Acceleration Program?
Last Updated: 2024-07-26 |
Topics:
|
Views: 13
How do I find out the last date an item was checked out?
Last Updated: 2024-07-17 |
Topics:
- Fulfillment
|
Views: 2
How do I set up the borrowing integration between Alma and ILLiad?
Last Updated: 2024-07-09 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 74
How do I set up ILLiad as the resource sharing partner of last resort in Alma?
Last Updated: 2024-07-03 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 127
How do I set up the lending integration between Alma and ILLiad?
Last Updated: 2024-06-21 |
Topics:
- Fulfillment
- Resource Sharing
|
Views: 86

more...

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The Systems Librarians in the Office of Library Services (OLS) are here to support CUNY libraries with:

Alma & Primo VE system support
EZproxy access and configuration
Documentation and best practices
Workflow optimization
Committee and working group support

Before submitting a ticket, please check our Knowledge Base for existing solutions to common questions. If you don't find what you need, fill out this form and we'll be glad to help!

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