Skip to Main Content

Warning: Your browser has javascript disabled. Without javascript some functions will not work, including question submission via the form.

What do you want to know?

Latest Q&A

Which bibliographic and holdings fields are custom indexed in Alma Analytics?
Last Updated: 2025-05-28 |
Topics:
- Analytics
|
Views: 68

Tabs

Should my library use API or EDI for GOBI orders?
Last Updated: 2025-05-21 |
Topics:
- Acquisitions
|
Views: 7
What is the difference between closing and canceling a PO line?
Last Updated: 2025-05-06 |
Topics:
- Acquisitions
|
Views: 146
Why can't I delete a POL?
Last Updated: 2025-05-06 |
Topics:
- Acquisitions
|
Views: 17
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
Does Alma support serials prediction patterns?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 24
How do I create an order template?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 38
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
|
Views: 38
How do I prepare for fiscal year rollover?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Best Practice
|
Views: 288
I just received an item by mistake. Can I "unreceive" it?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 115
What is the difference between "Save and Continue" and "Order Now"?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Best Practice
|
Views: 62
How do I add or remove money from a fund in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 88
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 72
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 132
If a fund was created, why is it not showing up to be used in the ordering process?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 49
How do I roll over the fiscal period in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 41
How do I create an invoice?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 94
Can I run the OCLC Connexion client on a Mac?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 59
Which vendors can be set up for EDI in Alma?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
|
Views: 25
How do I edit an order template?
Last Updated: 2025-05-02 |
Topics:
- Acquisitions
|
Views: 17
How can I simplify order types in Alma?
Last Updated: 2025-05-02 |
Topics:
- Acquisitions
- Best Practice
|
Views: 12

more...

How do I quickly catalog a book on the fly?
Last Updated: 2025-05-20 |
Topics:
|
Views: 150
How do I download and install the Homosaurus macro for Connexion?
Last Updated: 2025-05-19 |
Topics:
- Resource Management
|
Views: 28
How do I configure MarcEdit for Alma SRU integration?
Last Updated: 2025-05-08 |
Topics:
- Resource Management
|
Views: 2
What is the difference between logical and itemized sets?
Last Updated: 2025-05-06 |
Topics:
- Resource Management
|
Views: 33
How do I create local fields in Alma?
Last Updated: 2025-05-06 |
Topics:
|
Views: 31
I'd like to place an item into a temporary location. What do I need to do?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- Resource Management
|
Views: 69
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I update my OCLC Connexion Client settings to work with Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 73
How do I format a call number?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Resource Management
|
Views: 49
Does Alma support serials prediction patterns?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 24
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
|
Views: 38
I have a lot of items to enter in Alma. Can I batch load them?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 32
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2025-05-05 |
Topics:
|
Views: 209
How do I copy shared rules for use in my IZ?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 24
What authority work is done at CUNY?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Resource Management
|
Views: 31
How do I delete items in Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 138
How do I merge bib records?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 69
I just received an item by mistake. Can I "unreceive" it?
Last Updated: 2025-05-05 |
Topics:
- Acquisitions
- Resource Management
|
Views: 115
Can I view things that have been deleted in Alma?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 59
How do I view changes made to bibliographic records?
Last Updated: 2025-05-05 |
Topics:
- Resource Management
|
Views: 59

more...

How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I highlight a set of titles in a collection in OneSearch?
Last Updated: 2025-05-05 |
Topics:
- Discovery
|
Views: 120
Which bibliographic fields are indexed in Primo VE ("OneSearch")?
Last Updated: 2025-05-05 |
Topics:
- Discovery
|
Views: 26
Why aren't my newspapers showing up in OneSearch?
Last Updated: 2025-05-05 |
Topics:
|
Views: 24
How are material types and resource types calculated in Alma and OneSearch?
Last Updated: 2025-05-02 |
Topics:
|
Views: 19
What is the status of the job I ran in Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 7
How do I report e-resource problems to Ex Libris?
Last Updated: 2025-04-14 |
Topics:
|
Views: 57
How are bibliographic fields indexed and displayed across Alma, Analytics, and Primo VE (OneSearch) at CUNY?
Last Updated: 2025-04-03 |
Topics:
- Discovery
- Resource Management
|
Views: 0
What is the OpenURL link resolver for Primo VE?
Last Updated: 2025-03-07 |
Topics:
- Discovery
- E-Resources
|
Views: 452
How do I link to my library's catalog in WorldCat/FirstSearch?
Last Updated: 2025-03-07 |
Topics:
|
Views: 176
What is the the Knowledge Acceleration Program?
Last Updated: 2025-03-05 |
Topics:
|
Views: 15
How can I determine the source of links in the "View Online" section of a OneSearch record?
Last Updated: 2025-03-04 |
Topics:
- Discovery
- E-Resources
|
Views: 5
How do I add OneSearch as a search source in LibGuides?
Last Updated: 2025-03-03 |
Topics:
- Discovery
|
Views: 3
How long does it take for collections activated in CDI to appear in Primo VE?
Last Updated: 2025-02-25 |
Topics:
- Discovery
- E-Resources
|
Views: 41
What is Primo Research Assistant?
Last Updated: 2025-01-13 |
Topics:
- Discovery
- Primo VE
|
Views: 60
Why does it say "Record cannot be displayed" in OneSearch?
Last Updated: 2024-11-18 |
Topics:
- Discovery
|
Views: 2
What is the "chat with support" functionality in Alma?
Last Updated: 2024-11-07 |
Topics:
|
Views: 111
How do I become a certified Alma administrator?
Last Updated: 2024-11-07 |
Topics:
|
Views: 148
How do I fix an incorrect Unpaywall Link?
Last Updated: 2024-11-04 |
Topics:
- Discovery
- E-Resources
|
Views: 67
When will new features be turned on in Alma?
Last Updated: 2024-10-24 |
Topics:
|
Views: 29

more...

What is the difference between the full text linking methods "Link in Resolver" and "Link in Record" in Primo VE?
Last Updated: 2025-05-06 |
Topics:
- E-Resources
|
Views: 17
How do I create local fields in Alma?
Last Updated: 2025-05-06 |
Topics:
|
Views: 31
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How are orders for electronic and physical versions for the same title handled?
Last Updated: 2025-05-05 |
Topics:
|
Views: 38
Why aren't my newspapers showing up in OneSearch?
Last Updated: 2025-05-05 |
Topics:
|
Views: 24
What is the Community Zone Updates Task List and how do I use it?
Last Updated: 2025-05-05 |
Topics:
|
Views: 209
How do you automatically update your electronic holdings from Elsevier (ScienceDirect)?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 57
How do you automatically update your electronic holdings from Wiley?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 10
How do you automatically update your electronic holdings from Taylor & Francis?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 52
How do you automatically update your electronic holdings from Springer?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 37
How do you automatically update your electronic holdings from SAGE?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 8
How do you automatically update your electronic holdings from Ebook Central?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 40
How do you automatically update your electronic holdings from Project MUSE?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 30
How do you automatically update your electronic holdings from Preselect?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 1
How do you automatically update your electronic holdings from Ovid?
Last Updated: 2025-05-05 |
Topics:
- E-Resources
|
Views: 45
How do you automatically update your electronic holdings from JSTOR?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 64
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 72
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 132
How and why should I set up automatic upload of electronic holdings?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- E-Resources
|
Views: 302
How do I set up SUSHI in Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 124

more...

How do I quickly catalog a book on the fly?
Last Updated: 2025-05-20 |
Topics:
|
Views: 150
How do I print slips or bills from Alma?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- General Administration
|
Views: 379
I'd like to place an item into a temporary location. What do I need to do?
Last Updated: 2025-05-06 |
Topics:
- Fulfillment
- Resource Management
|
Views: 69
How do I open a case with Ex Libris?
Last Updated: 2025-05-05 |
Topics:
|
Views: 254
How do I remove a "lost" or "claimed returned" loan status?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 74
What is Alma Mobile App and how do I use it?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 193
Can I check books in and out when Alma is down?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 240
How do I clean up my Expired Hold Shelf?
Last Updated: 2025-05-05 |
Topics:
- Best Practice
- Fulfillment
|
Views: 97
How do I save the results from a search in Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 72
How do I upload a list of items, patrons, etc. to Alma?
Last Updated: 2025-05-05 |
Topics:
|
Views: 132
How do you add items to a course reserve reading list?
Last Updated: 2025-05-05 |
Topics:
- Course Reserves
- Fulfillment
|
Views: 113
We have loan auto-renewal but why are some loans not being renewed?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
- Letters/Notices
|
Views: 32
Why can't I see fulfillment menu options like Manage Patron Services and Return Items?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 46
What are the fines and fees in Alma?
Last Updated: 2025-05-05 |
Topics:
- Fulfillment
|
Views: 44
How do I change the due date for semester loans?
Last Updated: 2025-05-02 |
Topics:
- Fulfillment
|
Views: 97
How do I troubleshoot loans?
Last Updated: 2025-05-02 |
Topics:
- Fulfillment
|
Views: 164
What are the keyboard shortcuts for Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 126
What is the status of the job I ran in Alma?
Last Updated: 2025-05-02 |
Topics:
|
Views: 7
How do I add patrons?
Last Updated: 2025-04-29 |
Topics:
- Fulfillment
- User Management
|
Views: 271
How do I find out the last date an item was checked out?
Last Updated: 2025-04-22 |
Topics:
- Fulfillment
|
Views: 84

more...

Welcome

How can we help?

In order to submit this request for assistance, please first login by clicking the button below.

Login

The Systems Librarians in the Office of Library Services (OLS) are here to support CUNY libraries with:

Alma & Primo VE system support
EZproxy access and configuration
Documentation and best practices
Workflow optimization
Committee and working group support

Before submitting a ticket, please check our Knowledge Base for existing solutions to common questions. If you don't find what you need, fill out this form and we'll be glad to help!

Category *

Priority *

Low (enhancement requests or non-urgent inquiries)

Medium (service is working but with limitations or errors)

High (service is down or severely impacted)

Subject line (i.e., problem in brief) *

Explain, in detail, what's going on, what's being requested, etc.

Click to attach file(s)

Name *

Email *

Campus *

Receive an email confirmation of your submission.

Fields marked with * are required.

Contact

Need help? Email support@cuny-ols.libanswers.com!