How do I waive a fine/fee in Alma?
The "Circulation Desk Manager" role is required to waive fines and fees.
- Go to Fulfillment > Checkout/Checkin > Manage Patron Services.
- Search for the patron.
- Click Go.
- You may need to click OK if a pop-up message appears showing a block on the patron's account.
- Click Fines and Fees.
- Select one or more fines.
- Click … (Actions) > Waive Selected.
- Select a waiving reason. You may also add a comment
- Click Waive.