A patron paid for their lost material or brought in a suitable replacement. How do I clear their account and mark the item "Lost and Paid"?
To mark an item "Lost and Paid":
1. Go to Fulfillment > "Checkout/Checkin": Manage Patron Services and open the borrower's account.
2. Click on Pay next to the borrower's active balance:
3. Select Specific fines and choose the fines or fees for the desired item from the drop-down list; click Send:
4. Confirm the payment.
The item is removed from the patron's list of checked out items. The item's process type changes to "Lost and Paid."