How do I contact Ex Libris for help with Alma, OneSearch, or Analytics?
Chat in Alma
Use the built-in chat feature to talk to a live Ex Libris representative during business hours. This option is ideal for quick questions or simple troubleshooting.
You must have the Chat with Support role in Alma. Open a ticket with OLS if you don't have this role.
Open a case in the Ex Libris Support Portal for more complex issues or anything that requires follow-up. Include your institution name, a clear description, and relevant screenshots or examples.
Use the “Report to Ex Libris” button in Alma for issues like broken links or access errors. It sends e-resource details automatically to help Ex Libris troubleshoot.
Your name and email address must have been added to the list of CRM contacts in Alma. Open a ticket with OLS if you don't see your name in the drop-down menu.
